Refund and Returns Policy

Refund & Cancellation Policy

Last updated: 4 July 2026

At Ekantra, we want every purchase to genuinely help you build a better daily system. Because our products are digital and delivered instantly, our refund and cancellation policy works a little differently from a physical goods store — here’s exactly how it works.

1. Nature of Our Products

All products sold on ekantra.com are digital downloads delivered instantly after payment. Since access is granted immediately, please read product descriptions carefully before purchasing.

2. Cancellations

Orders for digital products cannot be cancelled once payment is successfully completed and the download link has been generated, since delivery happens instantly and automatically.

3. Refund Eligibility

We offer a refund in the following cases:

You were charged but did not receive a working download link within 24 hours, and our support team could not resolve the issue.
You were charged multiple times for the same order due to a technical or payment gateway error.
The file you received is corrupted, incomplete, or does not match the product described at checkout.

4. Refunds Are Not Applicable For

Change of mind after successfully downloading the product.
Not having enough time to use the product.
Dissatisfaction with results, since outcomes depend on individual consistency and use.

5. Our 7-Day Support Promise

If a product genuinely isn’t working for you, write to us at support@ekantra.com within 7 days of purchase. We’ll work with you directly — this may include guidance on how to use the product effectively, an alternative product recommendation, or in genuine cases, a refund at our discretion.

6. How to Request a Refund

Email support@ekantra.com with:

Your order number
The email address used at checkout
A brief description of the issue

We aim to respond within 24-48 hours and resolve valid requests within 5-7 business days.

7. Refund Method

Approved refunds will be processed back to your original payment method (UPI, card, or net banking) through our payment gateway. Processing times depend on your bank and are typically 5-10 business days.